Effective Date: Nov 25, 2025

Welcome to Basilio’s Cleaning, the trade name of Basilio’s Contractor LLC (“we,” “us,” or “our”). By accessing or using our services, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

By using our website and services, you agree to these Terms of Use and our Privacy Policy. These terms apply to all users of the site, including visitors, customers, and others who access or use our services.

2. Services Provided

Basilio’s Cleaning offers professional residential and commercial cleaning services. The scope and details of the services provided are described on our website and in any agreements or service contracts we enter into with you.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when booking services.

• Ensure that your home or property is accessible and safe for our cleaning staff to perform their duties.

• Notify us of any special cleaning requirements or instructions in advance.

• Ensure that all valuables and fragile items are secured before our arrival.

4. Communications and Text Messages (SMS)

By providing your phone number and requesting a quote or booking our services, you agree that we may contact you with service-related communications by phone, email, or text message (SMS). These communications may include:

• Appointment confirmations and reminders

• Schedule updates and rescheduling notices

• Arrival notifications

• Follow-up messages after a cleaning service

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying “STOP” to any SMS we send or by contacting us at the email address listed below. Opting out of SMS may affect our ability to send you certain service-related updates, but it will not affect your ability to receive services.

5. Booking and Cancellations

Booking: You can book our services through our website, phone, or email. We will confirm your booking and provide details about the scheduled cleaning.

Cancellations: If you need to cancel or reschedule a cleaning service, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

6. Payment Terms

Payment Methods: We accept payments via credit card, debit card, and other specified payment methods.

Billing: Payment is due at the time of service unless otherwise agreed upon in writing. We will provide an invoice detailing the services performed and the total amount due.

Late Payments: Failure to make timely payments may result in the suspension of services and additional late fees.

7. Liability and Disclaimer

Service Guarantee: We strive to provide high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns.

Limitation of Liability: To the maximum extent permitted by law, Basilio’s Contractor LLC, doing business as Basilio’s Cleaning, shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

Insurance: We carry liability insurance to cover certain damage or loss that may occur during the provision of our services. However, we are not responsible for loss or damage to items that were not secured, not disclosed to us, or that fall outside the scope of our insurance coverage.

8. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users of our services, us, or third parties.

9. Changes to Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the state in which Basilio’s Cleaning operates, without regard to its conflict of law principles.

11. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at:

Email: basilioscleaning2023@gmail.com

Thank you for choosing Basilio’s Cleaning. We look forward to serving you.